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Appointment Rules

  • No additional guest are permitted that’s not being serviced.

  • Masks are required.

  • Deposits are required. Paid deposits are not considered as booking fees. Deposits are deducted from final cost. Some deposits may be higher than others based on cost of service. 

Late Arrivals

  • I know things happen that are sometimes unfortunately unforeseen & that’s why I’m pretty flexible. I have a grace period up to 15 minutes for appointment times with notice (so if you’re running please send text to notify me).

  • 20 minutes or more a late fee of $20 will be added. Depending on work flow I may have to reschedule you to a later time or different day. Lines of communication is open. Please utilize this. 

Returns / Refunds

At this time returns does not accept returns.  Any dissatisfied concerns should be addressed before leaving your appointment. You may also contact info@definedlocs.com  if you are dissatisfied with your service. We will contact you within 24 hours.

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We do not offer Loc Service refunds.

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Deposit refunds may only be returned if cancellation requirements have been met.

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Privacy

Defined Locs  committed to protecting your personal information. We will not share any customers information to any  party company. We respect your privacy and safety. NappStar is strongly committed to protecting your personal information. We won’t sell, disclose, or share your personal identifying information collected on our website or other platforms to or with any other party. 

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Policy Change

Defined Locs reserve the right to make changes to its website, policies, or services at anytime.

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Social Media Publishing

Here at Defined Locs, we love to capture our work to share to the world. If you are uncomfortable with being featured on our social medias pages let us know at the time of booking or at your appointment. 

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Payment Methods

Payment Methods

  • Credit / Debit Cards

  • PAYPAL

  • Offline Payments

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